Rachael Austin

Contact Centre Team Leader

Rachael brings resilience, empathy, and calmness under pressure to her role at The Pallet LOOP. After many years working in healthcare and hospitality, she’s now one of LOOP’s Contact Centre Team Leaders and is channeling her people skills into managing a dedicated team that are focused on recovering our distinctive green pallets for repair and reuse.

By reaching out to customers to encourage pallet returns, Rachael and her team are helping reduce waste and extend the life of valuable timber. KPIs and call volumes are an important part of this work. But Rachael knows success is also about communication, motivation, and building a culture of accountability – where small actions add up to great outcomes that can help the planet.